How does My OPS guarantee tailor-made ground handling and high-end service for every stopover?
- Emeline Ferro
- 2 days ago
- 5 min read
In the demanding aviation industry (business or commercial aviation), every detail counts. A successful stopover depends on precise coordination, perfect knowledge of the ground, and a reliable network of trusted partners who can act with efficiency, discretion, and flexibility.
With this in mind, My OPS has established itself as a key player in ground handling. Thanks to our expertise, personalized support, and responsiveness, My OPS guarantees pilots, airlines, and operators premium, meticulous management of every stopover at airports around the world.
My OPS services are available worldwide, find your location right here
🛬 What is ground handling? Definition and challenges
Handling (or ground handling) refers to all services provided to an aircraft, its crew, and passengers during a temporary stop at an airport. This service is essential to the smooth running of air operations, whether in commercial aviation, private aviation, diplomatic missions or cargo flights.
The services included in handling include:
Ground handling: setting up equipment (GPU, stairs, pushback, etc.), coordinating aircraft parking, baggage drop-off and collection.
Fuel assistance: refueling planning, coordination with local suppliers.
Passenger and crew reception in FBO (Fixed Base Operator) terminals, with VIP service.
Security: provision of agents, access control, management of specific requests.
Catering: delivery of meals, beverages, and high-end snacks on board, tailored to customers' diets and preferences.
Additional services: hotel reservations, ground or air transfers, customs formalities, visas, customs, etc.
For highly sensitive or high-value flights, stopover handling must be perfectly orchestrated. And that's exactly what My OPS offers.
International expertise and real-time coordination
My OPS is designed for airlines, private operators, military flights and diplomatic jets. Its strength lies in its centralized team available 24/7, capable of managing all stopovers with rigor and precision.
What sets My OPS apart:
In-depth knowledge of international airports (including those where private aviation is underdeveloped or highly regulated)
A global network of certified partners (assistance agents, FBOs, fuel suppliers, hotels, caterers, etc.)
Constant operational monitoring to anticipate unforeseen events related to weather conditions, air traffic restrictions, or temporary closures.
Each stopover is treated as a critical operation: from the first contact to the end of the mission, a dedicated operations manager monitors each step in real time, in direct contact with the people on the ground.
✈️ Example: For a technical stopover in Lagos (Nigeria), My OPS organizes secure parking, an English-speaking ground agent, fuel coordination with quality control, and customs briefing to streamline passenger procedures.
Customization as an operational standard
At My OPS, every stopover is tailor-made. The company does not work with standardized packages. Each request is carefully analyzed to offer a service perfectly tailored to the flight requirements, the nature of the mission, and the expected level of service.
A luxury private jet?
✔️ Personalized welcome at the foot of the plane, private lounge, international press on board, transfer in a limousine with bilingual driver.
A diplomatic mission?
✔️ Protocol coordination, security of boarding areas, dedicated channel for authorities, flexible schedules in case of official delays.
A cargo flight?
✔️ Fast unloading, express customs clearance, supervision of handling, and pre-validated freight documentation.
A stopover with demanding VIP passengers?
✔️ Gourmet catering, personalized concierge service, multilingual staff, and high-end services on board.
My OPS acts as a discreet but essential orchestrator, ensuring smooth operations on the ground.
A high-end handling service focused on the customer experience
My OPS's ambition is clear: to transform every stopover into a moment of fluidity, elegance, and operational excellence. Crews and passengers have only one goal: to continue their flight in the best possible conditions. That's why all the services we offer are designed with premium quality in mind.
Some customizable services:
Tailor-made catering with menus created by Michelin-starred chefs
Discreet welcome by agents trained in VIP protocol
Transfers in luxury vehicles or helicopters for quick transit
Complete management of customs and health formalities
Accommodation in 5-star hotels with priority booking
This level of attention to detail allows even the most demanding clients (executives, celebrities, heads of state, corporate clients) to enjoy a smooth, peaceful and secure stopover.
Why trust My OPS for your handling?
Here's what makes My OPS a trusted partner for stopover handling:
🕐 24/7 availability with a responsive and multilingual team
🌐 Global coverage thanks to an extensive network of reliable partners
✈️ Multi-sector expertise: business aviation, commercial, military, and diplomatic flights
🎯 Personalized approach: no one-size-fits-all solutions, each mission is unique
🔒 Confidentiality and security guaranteed at every stage
🧭 Centralized monitoring and proactive coordination of unforeseen events
Your stopover deserves exceptional treatment. Call on My OPS for high-end, reliable and flexible stopover handling, whatever the airport.
Need to plan your next stopover? Contact My OPS
Pilots, flight dispatchers, logistics managers or airlines: for a tailor-made stopover handling service, entrust your operation to an expert and passionate team.
My OPS services are available worldwide, find your location right here
FAQ – Your questions about stopover handling
🔹 What exactly is a stopover handling service?
Stopover handling includes all the logistical, operational, and administrative services required for an aircraft, its crew, and its passengers during a stopover at an airport. This includes ground assistance (parking, GPU, fueling), VIP reception in the FBO terminal, baggage handling, catering, flight authorizations, customs services, and transfers. At My OPS, this service is personalized and of the highest quality, ensuring flawless stopover management.
🔹 Who can benefit from My OPS stopover handling services?
The tailor-made stopover handling services offered by My OPS are designed for:
Business aviation (private jets, VIP charter operators)
Commercial airlines and cargo flights
Diplomatic, military, or government flights
Operators or flight dispatchers wishing to outsource stopover management
We operate on all continents, with dedicated support and centralized coordination 24/7.
🔹 What is the difference between standard handling and customized handling?
Standard handling generally follows an automated procedure, with minimal services and little flexibility. In contrast, customized handling, such as that offered by My OPS, is fully tailored to the needs of the flight: choice of service providers, flexible schedules, VIP options, management of specific requests, real-time support, etc. This ensures high-end service quality without compromising on comfort, safety, or punctuality.
🔹 Why outsource stopover handling to a company like My OPS?
Outsourcing stopover handling to My OPS means choosing to:
Save time thanks to expert and proactive coordination
Reduce the risk of errors or local mismanagement
Benefit from a 100% personalized service, tailored to each type of mission
Rely on an international network of reliable and tested partners
Have a single point of contact for all stopovers, anywhere in the world
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